Tenant FAQs

Click on a frequently asked question below:

What are tenants responsible for?

What is the tenant not responsible for?

What is my security deposit for?

Do I really have to clean/do these things?

How do I give notice to move out?

Can I put things on the wall or alter the premises in any way?

Can I disconnect the annoying alarm?

Can I have telephone, satellite or cable installed?

Can the Property Manager/Landlord come in if I refuse?

We can make as much noise as we want to during the daytime ...

Do I have to carry insurance?

Can I call the Property Manager outside of regular office hours?

Are we allowed to take on another roommate?

How do we get an extension to pay rent?

I will just do my own repair

We're not sure what to do

Where do I find the Landlord and Tenancy Branch?




 1. What are tenants responsible for?


    Back to top 


      2. What is the tenant not responsible for?

      Reasonable wear and tear which refers to natural deterioration that occurs due to aging and other natural forces, where the tenant has used the premises in a reasonable manner.

      Back to top 


      3. What is my security deposit for?

      Any damage caused by deliberate action or negligence is the tenant's responsibility. The security deposit may be used to rectify a problem at the end of a tenancy but an interim matter should be reported to the Property Manager as soon as possible. Tenants should note that liability for damage is not limited to the amount of a security deposit.

      Back to top  


      4. Do I really have to clean/do these things?

      Yes, the tenant is expected to have the carpets professiionaly steam cleaned, and window coverings behind appliances, walls, vents/grilles, and glass, cleaned on a regular basis and then again at the end of the tenancy. Yards, walks and driveways require regular tenant upkeep, which includes raking leaves, shoveling snow, maintaining gardens, and mowing/trimming lawns as required for safety and relative curb-appeal. Bulbs, filters and fuses must also be replaced as necessary. Fireplaces and chimneys must be maintained and cleaned if being used. The tenant is also responsible for freeing blocked plumbing, lost keys or similar negligence.

      Back to top  


      5. How do I give notice to move out?

      Do you have an active tenancy agreement which has not expired? If so, you must take full responsibility for breaking your tenancy agreement which may not just be limited to costs. If you are on a month-to­ month tenancy, you are required to give 30 days notice on or before the last day of the rental period to move out at the end of the next. For example, if you wish to move out at the end of July, you will have to provide written notice before the end of June.

      Back to top  


      6. Can I put things on the wall or alter the premises in any way?

      Before hanging anything on a wall, the tenant should request permission from the Property Manager. The tenant must repair walls where an excessive number of nail holes, large nails, anchors, screws or tape have been used and have left wall damage. A tenant must not paint, renovate, or otherwise alter the premises without the written consent of the Property Manager before undertaking any work.

      Back to top  


      7. Can I disconnect the annoying alarm?

      No, tenants must not disable or alter any security alarms, CO detectors, or smoke alarms and must also notify the Property Manager of any malfunctions or if new batteries are required.

      Back to top  


      8. Can I have telephone, satellite or cable installed?

      If the tenant wants to change or install a dish or extra jacks written permission from the Property Manager is required before any work is conducted.

      Back to top  


      9. Can the Property Manager/Landlord come in if I refuse?

      Yes, with 24 hours to 30 days notice, the property can be reasonably accessed with or without your permission. You do not have to be present but may opt to do so.

      Back to top  


      10. We can make as much noise as we want to during the daytime ...

      No, excessive noise is not permitted at any time.

      Back to top  


      11. Do I have to carry insurance?

      It is foolish not to.

      Back to top  


      12. Can I call the Property Manager outside of regular office hours?

      Yes, but for emergencies only.

      Back to top  


      13. Are we allowed to take on another roommate?

      Possibly, but at the reasonable discretion of your Property Manager. Additional costs may be involved. This must be approved in writing before the extra party moves in.

      Back to top  


      14. How do we get an extension to pay rent?

      Your Property Manager is under no obligation to grant an extension of time. Communication of any problems in paying rent must be undertaken as soon as possible.

      Back to top  


      15. I will just do my own repair ...

      Wait! Are you certified/qualified? Do you have written permission to proceed? Most tenants should not attempt things like clearing eaves troughs, pruning large trees, changing electrical breakers or outlets, removing a toilet, or performing roof repairs.

      Back to top  


      16. We're not sure what to do ...

      If ever in doubt, contact your Property Manager who can answer your question.


      Back to top 


       

      17. Where do I find the Landlord and Tenancy Branch?

      If you have any questions regarding your rental, contract, property manager or anything related to your rental you can visit the Landlord and Tenancy Branch website:

      http://www2.gov.bc.ca/gov/topic.page?id=FE38AA18AC2B437A8C274E030254B3DD


      Here you will find answers to your questions. If not, it will provide with the right number to call to obtain your answer.